Returns & Exchanges

JOOLA USA is committed to your satisfaction and offers a 30-day return window for unused equipment in its original packaging. We strive to make the return process as seamless as our equipment makes your game.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Shipping Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your JOOLA gear.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring all original tags and protective films are intact.

4

Receive Refund

After our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing