Frequently Asked Questions
Everything you need to know about JOOLA pickleball and table tennis gear.
What is the standard shipping timeframe for orders within the USA?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while table tennis tables may require freight shipping and take 7-10 business days.
Does JOOLA offer a warranty on professional paddles and rackets?
Yes, JOOLA offers a limited 6-month warranty on professional pickleball paddles and a 1-year warranty on table tennis tables against manufacturer defects.
What is your return policy for equipment?
You can return unused items in their original packaging within 30 days of purchase. Please note that paddles must still have the plastic wrap on the handle to be eligible for a full refund.
How do I choose the right pickleball paddle for my skill level?
We recommend the Perseus or Scorpeus series for advanced players seeking control and power, while our Essentials line is perfect for beginners looking for a balanced, lightweight paddle.
Are your table tennis tables suitable for outdoor use?
Only models specifically labeled as 'Outdoor' are designed to withstand weather conditions. Indoor tables feature wood-based tops that can warp if exposed to moisture or direct sunlight.
Do you offer international shipping?
Currently, JOOLA USA ships primarily within the United States and Canada. For other regions, please visit our global JOOLA sites to find a distributor near you.